Leisure as a family entertainment destination is committed to:
- Providing high customer service level, memorable experiences and unique entertainment that is 'beyond boundaries', to our guests and customers
- Quality and safety of its entertainment services and retail
- Safety of guests while using our rides and other entertainment
- Ensuring a safe and secure environment for all of our guests and visitors
- Enhancing customer satisfaction by continuously monitoring their needs and expectations, meeting and exceeding them, while reducing customer complaints
- Implementing Quality Management Systems in its operations, and meeting requirements of ISO 9001:2015.
- Empowering people and promoting collaborative work environment so that every employee properly understands how to do their job and do it right first time.
- Monitoring our process implementation, identifying the areas of concern and taking the necessary action to eliminate them.
- Having mutually beneficial interested parties' relationships; and
- Complying to all applicable legislation, statutory and other
To achieve the above, all Leisure employees & sub-contractors must:
- Understand our business and our customers'
- Be responsible and accountable for the quality of service and quality of products
For the satisfaction of stakeholders in all areas of its activities, Leisure shall endeavor to continually improve its management system, processes, and practices.
This policy is communicated to and understood by all persons working for, or on behalf of Leisure. It is also available to all interested parties by displaying on the company premises, entertainment area and through Leisure's website and/or through other communication means.
